Q1: Are you a factory or trading company?
A: We are a factory
Q2: Where is your factory? Can I visit?
A: Our factory is located in Shijiazhuang, Hebei. You are more than welcome to visit us anytime.
Q3: What's your advantage?
A: In short: a)25+ years of industrial experience; b) an R&D team with 60 engineers; c)technology-driven, 10 National patents of Radio shuttle cart, stacker, and mobile shelves; d)audited by TUV/BV/SGS; Certificate of ISO9001/ISO14001/ISO45001;e) worked with dozens of famous companies around the world;f) cost advantage - direct source steel from Hesteel Group which is in the same city and the third-largest producer in the world.
Q4: What's your payment term?
A: Generally, 30% T/T down payment and balance before shipment.
Q5: What's the delivery time?
A: In general, within 25 days. It also depends on the order quantity.
Q6: How can I get your quick quotation on my racking project?
A: Please provide information as follows
- Available storage area dimension: height*depth*length (Layout Drawing file if available)
- Number of bays
- Number of layers
- Loading capacity of each layer
- Pallet positions you need
- A list of existing material handling equipment
- Frequency of placing and retrieving pallets
- Local building code especially fire code for pallet location requirements or clearance requirements between the top of racking and the ceiling.
The more detailed information we get, the quicker we make a quotation.
Q7: Can you send the installation team overseas?
A: Yes. But the best and cost-effective way is that you follow the instruction and assemble them by yourselves. Surely we could arrange an engineer to do training overseas.
Q8: I want to order the shelf and rack according to my size and load capacity, is it possible?
A: Yes, actually, not two warehouses are the same. All warehouse projects should be tailored
Q9: What's your MOQ?
A: For customization business, we don't set MOQ. But good quantity always comes with a good price.
Q10: Do you have pallet racks in stock for quick shipment?
A: Yes. We have regular stocks for the most popular sizes of uprights, beams, and rack accessories.